ermTrack 

email and call centre management for your website

Headline and ermTrack have teamed up to provide email and call centre management for businesses.  ermTrack is a powerful tool that seamlessly integrates into companies’ websites, to transform the way that incoming and outgoing emails are managed.  Users have experienced an instant improvement in call centre productivity and customer satisfaction.

Headline provide demonstrations, and carry out the training and implementation of the product.  You could be up and running in a week!

Further information can be found at www.ermtrack.com, or call us at Headline to discuss how we can help.

  
Benefits

  • Implement an instant email customer service environment
     

  • Customers have more satisfying communication with you, and you have a more structured way of communicating with them
     

  • Better quality of service to customers
     

  • Consistent handling of queries
     

  • Lower cost to manage contacts
     

  • Reduces random spam mails
     

  • Manages and tracks deadlines
     

  • Reduces IT resource burden
     

  • Retain customers and sell more
     

  • More touch points with your customers

Case study

Brochure