| Excellent Customer Care | |
In this workshop delegates will assess their own customer care skills and develop a framework for excellent customer care. They will appreciate the influence they have over their customers and be given the skills to provide an excellent level of service to every customer they come into contact with. |
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| Writing Winning Proposals | |
In today's highly competitive market place, many skills are required to win business. With complex decision making processes and lengthy sales cycles, the final definitive, written offer from a supplier can be crucial. With many people involved in the sales process, the final document needs to be well organised and presented as if it is to represent the culmination of many discussions with a client. But above all, the proposal needs to present a persuasive case. |
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| How To Be Assertive | |
Delegates will gain a greater understanding of their own levels of assertiveness, skills and techniques for dealing with difficult situations assertively and ways of increasing their chances of a win/win outcome every time. |
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| Effective Presentation Skills | |
On completion of this course, delegates will acquire the sills and knowledge to write, prepare and deliver effective presentations based on clear and realistic objectives. They will be able to design, prepare and use a range of visual aids and employ interactive techniques to maximise performance. |
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| Interviewing Skills | |
Delegates will be able to plan and carry out an interview following a systematic approach in a number of different interview situations. They will be capable of conducting themselves in a calm, courteous and positive manner, using active listening and questioning techniques with a view to obtaining quality information from the interviewee. |
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| Telephone Techniques | |
At the end of this course delegates will be able to demonstrate efficient and effective use of the telephone. They will be capable of handling complaints and dealing with difficult callers in a positive and courteous manner. |
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| Time Management | |
In 2 days delegates will acquire the skills and knowledge to identify individual prioritise and objectives, and will select tactics to overcome personal time stealers. They will be capable of integrating long term objectives with short term demands whilst managing office and desk effectively. |
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| Written Communications Skills | |
On completion of the course, delegates will be able to demonstrate good knowledge of the principles of good letter writing. Plan, prepare, complete and edit written communication to achieve your purpose in a style appropriate to your audience. |
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| Negotiation Skills | |
This intensive course will address the strategies, techniques, philosophies and skills required for successful negotiation, involving case studies, role play and presentations. Each delegate will feel confident to return to the workplace ready to negotiate and get results. |
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| Verbal Communication Skills | |
This course will enable staff to communicate more effectively using language and voice tone. You will also learn to identify an relate to the communication style of others. |
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| Train the Trainer | |
Participants will acquire the skills to produce measurable and achievable learning objectives as well as analyse and design subject matter. They will learn how to establish effective working relationships with students, design and use effective visual aids, identify strengths and weaknesses and plan for improvement. |
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| Vocal Techniques | |
The human voice is the most powerful means of communication. While some possess the gift to engage, inspire and captivate most of us don't even consider the role our voices play in the business environment. However, with professional tuition, you can develop the voice that makes people sip and listen: the voice that ensure that you get your message across, whether in meetings, negotiations, presentations, conferences and on the telephone. |
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| Telesales Techniques | |
At the end of this course participants will have had the opportunity to practice the lessons learnt and gain objective feedback. Each participant will prepare a plan for personal improvement geared towards increasing sales awareness and success. They will be able to describe what telesales is and why it is essential to our business. They will be able to to demonstrate questioning and listening skills, handle aggression and work effectively as a member of a team. All this in a calm, positive and courteous manner. |
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| Project Management Skills | |
This course is designed for individuals new to Project Management. It covers concepts, terminology and the core disciplines of effective Project Management. At the end of the course delegates should be sufficiently confident to proceed with training in the use of Computer based Project Management tools. |
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